What can we help you with?

How can I return my order?

We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.

If you wish to return it to us, you will need to contact us by email or by letter (address below).

You may cancel your contract with Bulkpowders.co.uk for the products provided that you contact us within seven
(7) working days from the day after the goods are delivered. Please send the goods as soon as possible.

If you wish to return any unwanted goods to us you will need to follow the guidelines below.  Any returns must be sent to:

BULK POWDERS™ (Returns)

Unit 1, Gunfleet Business Park

Brunel Way

Colchester

Essex

CO4 9QX

 

As per our returns policy, any items will need to be returned at your own cost.

Once your returned item(s) have been received & examined in our warehouse, we will process the refund and make the payment back to the original account the money came from. Please allow up to 10 working days for this payment to show in your account. We are not able to process any refund until the goods have been received. We are unable to refund the cost of your postage. We recommend using a tracked service to return items to us, although this is entirely your choice, but we are unable to accept proof of postage as proof of receipt.

All returns need to be packaged securely and our product packaging must not have any postage labels attached to it.

When you send the items back, it is essential that you include a covering note including your order number, name and reason for return otherwise we may not be able to process your return. Please be aware that we cannot accept returns on clothing items that have had the label removed.

Have more questions? Submit a request