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Last updated: January 20, 2017
The policies below are applicable to Bulk Powders Inc. and its affiliates (“Bulk Powders” or “we”, “us”, or “our”), for orders placed using the website located at bulkpowders.com (including any versions optimized for viewing on a wireless tablet or device) and all other interactive features and communications provided by Bulk Powders, however accessed and/or used, that are operated by us or made available by us (collectively, the “Website”). This Purchase Policy is part of our Terms and Conditions of Use (which are incorporated herein by reference), and any capitalized terms used but not defined in this Purchase Policy will have the same meaning as in our Terms and Conditions of Use. If there is any conflict between the terms of this Purchase Policy and the terms of the Terms and Conditions of Use, the terms of the Terms and Conditions of Use shall govern and control. Unless otherwise expressly provided on the Website, if you would like to purchase any merchandise or products offered on the Website (collectively, “Products”), your purchase will be governed by the terms of this Purchase Policy and the Terms and Conditions of Use. These terms, along with any of Bulk Powder’s additional terms, are subject to change at any time without notice. You are responsible for regularly reviewing this Purchase Policy. IF ANY OF THESE TERMS OR ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, DO NOT USE THIS WEBSITE OR THE SERVICE.
I. Payment Methods and Billing
Unless otherwise expressly agreed with Bulk Powders, you must pay for all purchases at the time of your order. This includes all taxes and shipping and handling charges. We will not be responsible (i) for any charges that your card issuer or other payment method provider may apply to you as a result of our processing your order, (ii) if your card issuer or other payment method provider refuses or fails to authorize payment by you, or (iii) for any delays or non-¬delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification.
II. Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized. If you have already been charged and your order is cancelled by us, you shall receive a credit in the amount of the charge.
Your order may be cancelled due to, for example and without limitation, limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, product or ingredient restrictions mandated by local, state, national or international regulations, problems related to credit and fraud avoidance, and others. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit or debit card or other payment method has been charged, we will issue a credit to your card or such other method in the amount of the charge.
III. Shipping and Handling; International Orders
All orders are currently shipped from the United Kingdom.
Gunfleet Business Park
If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar taxes, duties or fees attributable to such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who may be billed for them by the local customs office. We suggest you check with your local customs office for any documents you may need before placing your order.
With respect to shipments of Products to consumers, wherever they may reside, Products will be shipped FOB shipping point and title and all risk of loss shall pass to the buyer immediately upon our delivery of the Products to the common carrier. You are solely responsible for providing us with accurate shipping information and a valid phone number or e-mail address. In the event that any Product is returned to us as a result of your failure to do so, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the Product to us and in re-sending the Product to you. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that cannot be delivered due to an address error, or orders seized by customs authorities.
IV. Pricing or Typographical Errors
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information, Bulk Powders shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
V. Quantity Limits and Items for Resale
Bulk Powders reserves the right to limit the quantity of items purchased per person, per household and/or per order. These restrictions may be applicable to orders placed by the same account, on the same credit card or other payment method, and/or that use the same billing or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Bulk Powders also reserves the right to prohibit sales to dealers.
VI. Additional Terms
Additional terms relating to certain Products (such as prices and methods of payment) will be posted on the Website on the pages describing the Products.
VII. Contact Us
BULK POWDERS® Inc., 60 State Street, Suite 700, Boston, MA, 02109
Hours of operation:
Monday to Friday from 8am to 4pm (CST) and Saturday / Sunday 6am to 11am (CST)