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My order has been returned – what happens now?

If your parcel has been returned to BulkPowders.co.uk because you were not available to accept the delivery or if you rejected it, if you were advised of a problem locating your property but did not advise us of the information requested we may charge you for the redelivery of your parcel as we will have tried on at least two occasions already to deliver it to you. If you have entered the incorrect information in the address section, and this has prevented delivery for any reason, and your order is returned to us, we may also charge you for redelivery as our system is fully automated and we do not check all addresses before orders are shipped as this would cause long delays to all orders. We will contact you with any applicable charge.

We will be unable to reship your parcel until you provide us with written permission to take the extra funds.

This will apply to all orders, even if the initial delivery was free of charge to you.

If you later request a refund of the returned order, it may be minus the costs involved in returning the goods to us. We will also be unable to refund you for any original delivery costs.

If you have paid for the original delivery using a Credit or Debit card, we will take this charge, with your permission, from your original card as a repeat payment. If your original payment method was PayPal, and you would like your parcel reshipped we will contact you so that we can take this payment using a Credit or Debit card as we are unable to take the payment using PayPal.

If you choose to have your goods refunded instead of reshipped, we will not refund you for any shipping fees or charges incurred in returning the goods to us as we have attempted the delivery to your specified address.

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