What can we help you with?
What are your return guidelines?
We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.
If you wish to return it to us, you will need to contact us by email or by post to Unit 1, Gunfleet Business Park, Brunel Way, Colchester, CO4 9QX, United Kingdom.
You may cancel your contract with Bulkpowders.co.uk provided that you contact us within seven (7) working days from the day after the goods are delivered."
As your products have been despatched before you cancelled your contract you must send the goods back to our specified address at your own cost and these items must be in a re-saleable condition with all tabs intact and all products unopened.
We must receive the unwanted items within 14 days from date of delivery to you. Once your returned item(s) have been received & examined in our warehouse, we will process the refund and make the payment back to the original account the money came from. Please allow up to 10 working days for this payment to show in your account. We are not able to process any refund until the goods have been received and we are unable to refund the cost of your postage.
When you send the items back, please include a covering note including your order number, name and reason for return. Without your order number, we will be unable to refund you. Please also include a copy of this email with your parcel.Have more questions? Submit a request