What can we help you with?
Has my order been dispatched?
When your order has been dispatched you will receive a dispatch confirmation email which will include your tracking number. If your order has been placed before 8pm it will have been collected by the courier sometime during the same day, but your email may not be sent until later in the evening.
If you have not provided an email address, you can contact our Customer Services on 01206 222018 or at firstname.lastname@example.org who will advise you of your tracking information.
If you have an account with us, you will be able to see that status of your order is dispatched. If it still says dispatching, it may have already been collected by the courier, but the status may not change until the dispatch email is sent until later that day.
Black Friday Deliveries
Due to the overwhelming success of our Black Friday sale and increased volumes we’re sorry to say that your order may have been slightly delayed.
We’re doing everything we can to get your order out to you as quickly as we can and we appreciate your understanding at this busy time.
There may also be a delay in our Customer Service Team’s response time. To help us answer all questions as quickly as possible, please send as much information about your query in one email.
Our Customer Service Team can be reached via phone on 0800 085 2950 Monday to Friday 8am-9pm and Sat & Sun 9am-5pm or alternatively we can be contacted via email at email@example.com.