What can we help you with?
Can I cancel my order?
If you decide you would like to cancel your order for any reason, please contact our Customer Services team as soon as possible on 01206 222018 and they will do all they can to assist with your request. However, please be aware that once your order has been placed, there is only a small window of opportunity for them to complete your request. Please note that Customer Services are open Monday to Thurs 9am - 8pm and Friday 9am – 6pm. If your request is received after these hours, during weekends or UK designated Bank Holidays, it may not be possible for them to complete your request.
Please do not email cancellation requests to us as we may not receive it in time to cancel your order.
If we are unable to cancel your order, you may return it to us following the Return guidelines.Have more questions? Submit a request